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Customer Service Representative
2 months ago
About Us
Cover-More is a leading insurance company that provides innovative products and services to customers worldwide. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding policy coverage, policy administration, and claims
- Meet and exceed quality, processing times, and customer excellence targets
- Manage ticket queries and responses within expected hours
- Escalate complaints to management if unable to resolve
Requirements
- Strong written and verbal communication skills
- Previous experience working in a customer service environment
- Ability to assess information quickly with attention to detail and ask questions when required
- Passion for customer service and solving customer problems
- CII FIT qualification or willingness to obtain
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Flexible working arrangements
- Employee recognition and reward program
- Access to online learning and training opportunities
Why Join Us
Cover-More is a dynamic and innovative company that values its employees and customers. We offer a collaborative and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
