Claims Specialist

4 days ago


Croydon, Greater London, United Kingdom Howden Insurance Brokers Ltd Full time
Job Title: Motor Claims Handler

We are seeking a highly skilled and experienced Motor Claims Handler to join our team at Howden Insurance Brokers Ltd. As a Motor Claims Handler, you will be responsible for handling a portfolio of claims on an end-to-end basis, providing clients with appropriate advice and a quality service to meet their individual insurance needs.

Key Responsibilities:
  • Dealing with phone calls and post advising of claims
  • First Notice of Loss (FNOL) registration
  • FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements
  • Diary and report maintenance
  • Matching of all post/diary entries
  • Ensuring that the Claims Manager is fully aware of all issues or complaints
  • Ensuring that full compliance of our standards is maintained at all times
  • Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times
  • Ensure compliance with the General Data Protection Regulations
  • Ensure all records and communications with clients are accurately recorded and filed in the correct manner
Requirements:
  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
  • Must have a minimum of 2 years commercial motor claims experience
What We Offer:

We offer a career that you define, with opportunities for growth and development. Our team is passionate about delivering exceptional service to our clients, and we are committed to providing a supportive and inclusive work environment. If you are a motivated and experienced claims professional looking for a new challenge, we would love to hear from you.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require any reasonable adjustments to the application process, please let us know.



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