Leasehold Retirement Community Manager
2 weeks ago
At Home Group Limited, we are seeking a highly skilled and dedicated Scheme Manager to join our leasehold retirement team. This is an excellent opportunity for someone who is passionate about providing exceptional customer service and making a positive impact on the lives of older people.
About the RoleThe successful candidate will be responsible for ensuring the smooth running of our retirement community by managing buildings and supporting customers to live independently. This involves:
- Managing the scheme on behalf of residents, ensuring buildings are safe, secure, and meet required safety standards.
- Providing visibility on the scheme, engaging with customers, responding to calls, and creating a warm, safe, and welcoming environment.
- Ensuring communal areas are clean, safe, and welcoming.
- Collaborating with partner contractors for repairs and maintenance works in communal living areas.
- Signposting customers to relevant services to support their welfare.
- Supporting the sales team when a new property becomes available.
To be successful in this role, you will need:
- A passion for providing excellent customer service and building strong relationships with customers.
- Knowledge of health and social issues that affect older people.
- Experience in safeguarding and carrying out risk assessments.
- The ability to work collaboratively with different partners.
- Strong administrative skills to manage accounts, budgets, and invoicing.
- A self-starter approach with the ability to work independently.
In return for your hard work and dedication, we offer:
- A competitive salary of £38,000 - £42,000 per annum, depending on experience.
- 34 days leave, increasing to 39, with the option to buy 5 more.
- A health cash plan saving you from £1140 per annum.
- Over 800 high street discounts.
- A generous pension scheme with life insurance of 3x salary.
- The opportunity to grow with the company.
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