Scheme Manager
2 weeks ago
Home Group Limited is a leading provider of leasehold retirement communities. We are committed to delivering exceptional customer service and creating warm, safe, and welcoming environments for our residents.
Salary: £35,000 - £42,000 per annum
Job Description
- Manage the smooth running of our retirement community by ensuring buildings are safe, secure, and meet required safety standards.
- Provide visibility on the scheme, engage with customers, respond to calls, and create a warm and welcoming environment.
- Ensure communal areas are clean, safe, and welcoming.
- Work with partner contractors for repairs and maintenance works in communal living areas.
- Signpost customers to relevant services to support their welfare.
- Support the sales team when a new property becomes available.
Required Skills and Qualifications
- A passion for providing excellent customer service and building great relationships with customers.
- Knowledge of health and social issues that affect older people.
- Experience in safeguarding and carrying out risk assessments.
- Able to work collaboratively with different partners.
- Strong administrative skills to manage accounts, budgets, and invoicing.
- A self-starter approach with the ability to work independently.
Benefits
- 34 days leave, increasing to 39, with the option to buy 5 more.
- Health cash plan saving you from £1140 per annum.
- Over 800 high street discounts.
- Generous pension scheme with life insurance of 3x salary.
- Opportunity to grow with the company.
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