Independent Living Support Specialist

7 days ago


South East England, United Kingdom Home Group Limited Full time £13

We are seeking a dynamic and results-driven Scheme Manager to join our team at Home Group Limited. As a key member of our leasehold retirement team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our retirement community.

About the Role

The successful candidate will be responsible for managing the scheme, including:

  • Managing the scheme on behalf of residents, ensuring buildings are safe, secure, and meet required safety standards.
  • Providing visibility on the scheme, engaging with customers, responding to calls, and creating a safe and welcoming environment.
  • Ensuring communal areas are clean, safe, and welcoming.
  • Working with partner contractors for repairs and maintenance works in communal living areas.
  • Signposting customers to relevant services to support their welfare.
  • Supporting the sales team when a new property becomes available.
Your Skills and Qualifications

To be successful in this role, you will need:

  • Experience in customer-facing roles, preferably in a residential or care setting.
  • Knowledge of health and social issues that affect older people.
  • Experience in safeguarding and carrying out risk assessments.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with different partners.
  • Administrative skills to manage accounts, budgets, and invoicing.
What We Offer

We offer a competitive salary of £42,000 per annum, depending on experience, as well as:

  • 34 days leave, increasing to 39, with the option to buy 5 more.
  • A health cash plan saving you from £1140 per annum.
  • Over 800 high street discounts.
  • A generous pension scheme with life insurance of 3x salary.
  • The opportunity to grow with the company.


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