Independent Living Support Specialist
7 days ago
We are seeking a dynamic and results-driven Scheme Manager to join our team at Home Group Limited. As a key member of our leasehold retirement team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our retirement community.
About the RoleThe successful candidate will be responsible for managing the scheme, including:
- Managing the scheme on behalf of residents, ensuring buildings are safe, secure, and meet required safety standards.
- Providing visibility on the scheme, engaging with customers, responding to calls, and creating a safe and welcoming environment.
- Ensuring communal areas are clean, safe, and welcoming.
- Working with partner contractors for repairs and maintenance works in communal living areas.
- Signposting customers to relevant services to support their welfare.
- Supporting the sales team when a new property becomes available.
To be successful in this role, you will need:
- Experience in customer-facing roles, preferably in a residential or care setting.
- Knowledge of health and social issues that affect older people.
- Experience in safeguarding and carrying out risk assessments.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with different partners.
- Administrative skills to manage accounts, budgets, and invoicing.
We offer a competitive salary of £42,000 per annum, depending on experience, as well as:
- 34 days leave, increasing to 39, with the option to buy 5 more.
- A health cash plan saving you from £1140 per annum.
- Over 800 high street discounts.
- A generous pension scheme with life insurance of 3x salary.
- The opportunity to grow with the company.
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