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Aftersales Customer Service Representative
2 months ago
We are seeking a highly skilled Aftersales Customer Service Representative to join our team at Jenson Fisher Consulting Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To sell products to customers, such as brake services, number plates, fuel treatments, service plans, replacement tyres, and MOTs.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion and maintain the Workshop loading system.
- To deal with customer queries and complaints.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with the Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- Must have motor trade experience.
- You must be eloquent, professional, and presentable.
- Able to deal with challenging customer queries in a calm and professional manner.
- Able to lead meetings and work across teams in a professional assertive manner to ensure Quality Scores improve and remain high.
