Customer Service Representative

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Jardine Motors Group Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team as an Aftersales Advisor. As a key member of our service team, you will be responsible for creating outstanding customer confidence in our aftersales service by ensuring a professional performance and exceptional commitment to customer care.

Key Responsibilities:

  • Maximise aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
  • Operate as a key member of the service team working together to achieve department targets.
  • Keep abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities.
  • Log all contact, bookings, and customer record amendments accurately on appropriate systems.
  • Use every calling opportunity to improve the customer database, establish and record customer contact preferences.

Requirements:

  • Previous experience in an Aftersales environment is preferable.
  • Good mechanical awareness or understanding of cars and parts.
  • Good attention to detail.
  • Flexibility and ability to work in a team environment.
  • Committed to delivering an unparalleled level of customer service.
  • Excellent communication, organisational, and interpersonal skills.

What We Offer:

  • A competitive salary and bonus scheme.
  • A range of benefits including 33 days of annual leave, annual leave purchase and sale scheme, and enhanced maternity/adoption/parental leave options.
  • Opportunities for career development and progression.


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