Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team as an Aftersales Advisor. As a key member of our service team, you will be responsible for creating outstanding customer confidence in our aftersales service by ensuring a professional performance and exceptional commitment to customer care.
Key Responsibilities:
- Maximise aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
- Operate as a key member of the service team working together to achieve department targets.
- Keep abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities.
- Log all contact, bookings, and customer record amendments accurately on appropriate systems.
- Use every calling opportunity to improve the customer database, establish and record customer contact preferences.
Requirements:
- Previous experience in an Aftersales environment is preferable.
- Good mechanical awareness or understanding of cars and parts.
- Good attention to detail.
- Flexibility and ability to work in a team environment.
- Committed to delivering an unparalleled level of customer service.
- Excellent communication, organisational, and interpersonal skills.
What We Offer:
- A competitive salary and bonus scheme.
- A range of benefits including 33 days of annual leave, annual leave purchase and sale scheme, and enhanced maternity/adoption/parental leave options.
- Opportunities for career development and progression.
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