Aftersales Service Representative
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Aftersales Service Representative to join our team at Stratstone Jaguar Land Rover Milton Keynes.
As a key member of our service team, you will be responsible for creating outstanding customer confidence in our aftersales service by ensuring a professional performance and exceptional commitment to customer care.
You will operate as a key member of the service team working together to achieve department targets, and will be responsible for maximising aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
You will also be responsible for keeping abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities, and will log all contact, bookings, and customer record amendments accurately on appropriate systems.
Key Responsibilities:
- Creating outstanding customer confidence in our aftersales service
- Maximising aftersales profitability
- Operating as a key member of the service team
- Keeping abreast of all Dealer and Brand offers
- Logging all contact, bookings, and customer record amendments
Requirements:
- Previous experience in an Aftersales environment is preferable
- Good mechanical awareness or understanding of cars and parts
- Good attention to detail
- Flexibility and ability to work in a team environment
- Commitment to delivering an unparalleled level of customer service
- Excellent communication and interpersonal skills
Benefits:
- Competitive salary
- Annual leave purchase and sale scheme
- Enhanced maternity and adoption leave options
- Cycle to work purchase scheme
- Vehicle purchase schemes and preferential parts, service, and labour rates
- Employee care helpline
- Pension scheme and life assurance
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