Automotive Aftersales Director

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Marshall Motor Group Full time
Job Title: Automotive Aftersales Director

Marshall Motor Group is seeking an experienced Automotive Aftersales Director to lead our aftersales operations and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction, increase revenue, and enhance our market position.

Key Responsibilities:
  1. Develop and execute a comprehensive aftersales strategy to drive business growth and improve customer satisfaction.
  2. Lead a team of aftersales professionals to ensure seamless delivery of services and products to customers.
  3. Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes to enhance efficiency and productivity.
  4. Monitor and analyze key performance indicators (KPIs) to measure the success of aftersales initiatives and make data-driven decisions.
  5. Build and maintain strong relationships with manufacturers, suppliers, and other stakeholders to ensure alignment with business objectives.
  6. Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and competitiveness.
Requirements:
  • Proven track record of success in aftersales leadership roles, with a strong understanding of the automotive retail sector.
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams to achieve business objectives.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work collaboratively with cross-functional teams and stakeholders to drive business growth and improve customer satisfaction.
  • Strong business acumen, with a deep understanding of the automotive retail market and its trends.
About Marshall Motor Group:

Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We have 142 dealerships across 33 UK counties and are part of the Constellation Automotive Group, which includes webuyanycar, cinch, and BCA. We offer a range of benefits, including a competitive salary, bonus scheme, car, private healthcare, pension scheme, life assurance, and other associated benefits.



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