Store Director

4 weeks ago


Croydon, Greater London, United Kingdom WHSmith Full time

Job Overview

As a Store Leader at WHSmith, you will be responsible for leading and inspiring your team to deliver exceptional customer service, meet business objectives, and create a working environment that supports colleague development and achievement.

Key Responsibilities

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
  • Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store
  • Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
  • Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
  • Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement

Requirements

  • Current/recent retail (or similar) leadership experience with working knowledge of KPIs such as ATV and TPC
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
  • Flexibility of approach that will allow you to support other stores in the area when needed
  • Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
  • Experience of supporting employee training and development, and motivating teams adopting an 'engage' rather than 'tell' approach

Benefits

We offer a range of benefits, including a competitive salary, pension scheme, holidays, and employee discounts. We also provide opportunities for career development and support for your wellbeing.


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