Store Director
4 weeks ago
Job Overview
As a Store Leader at WHSmith, you will be responsible for leading and inspiring your team to deliver exceptional customer service, meet business objectives, and create a working environment that supports colleague development and achievement.
Key Responsibilities
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
- Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
- Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
- Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
Requirements
- Current/recent retail (or similar) leadership experience with working knowledge of KPIs such as ATV and TPC
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
- Flexibility of approach that will allow you to support other stores in the area when needed
- Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
- Experience of supporting employee training and development, and motivating teams adopting an 'engage' rather than 'tell' approach
Benefits
We offer a range of benefits, including a competitive salary, pension scheme, holidays, and employee discounts. We also provide opportunities for career development and support for your wellbeing.
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