Claims Lodgement Specialist
4 weeks ago
About EML
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
The Role
As a Claims Lodgement Specialist, you will play a vital role in processing and managing workers compensation claims lodgments, ensuring that customers receive a positive experience and that claims are allocated to the most appropriate team.
This is a Permanent Full-Time position based in the Newcastle office, with flexibility to work from home.
Your Responsibilities
- Gather comprehensive information at lodgement to ensure claim is assigned to the most appropriate segment to meet specific customer needs
- Provide excellent customer service experience
- Provide education to our customers on the claims management process
- Improve overall quality of phone lodgement and communication
- Encourage proactive and open communication with key stakeholders during the lodgement information gathering process
About You
- Workers compensation experience desirable but not essential
- Demonstrated experience in customer service with a passion for helping people
- Excellent verbal and written communication skills
- The ability to prioritise tasks and manage multiple claims efficiently is vital to meet deadlines and maintain a smooth workflow
- Strong understanding of medical terminology
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