Claims Resolution Specialist

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Full time
Job Description:
We are seeking a skilled Claims Resolution Specialist to join our dynamic team in Newcastle. As a member of our team, you will manage a portfolio of claims from lodgement to resolution, ensuring legislative compliance timeframes are met and following all internal policies and procedures.

Key Responsibilities:
• Assess claims for reasonable and appropriate treatment and rehabilitation needs
• Investigate claims and interpret medical documents with a focus on proactive claims management
• Provide an excellent level of customer service to all internal and external stakeholders
• Calculate settlement offers, negotiate settlements, and attend settlement conferences with lawyers and Counsel

Requirements:
• Customer-focused with previous experience in high-paced, high-volume environments
• Resilient in nature with excellent written, verbal, and interpersonal skills
• Strong time management, problem-solving, and negotiation skills
• Confident to make decisions and empowered
• Keen willingness to learn with a proactive and positive attitude

Benefits:
Suncorp's employee benefits include hybrid working, employee discounts, study support, parental leave, wellness initiatives, and give-back programs.

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