Claims Management Specialist
4 weeks ago
About EML
EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
We foster a learning culture that allows for us to continually invest in our employees, ensuring a long-term career here at EML.
About the Role
We are seeking an experienced Case Manager to join our team to provide support to a major client based in NSW, playing a pivotal role in the Return to Work process.
This is a 10-month Max Term Contract role, based from either our Parramatta, Newcastle or Brisbane office with flexibility to work from home 3 days a week once fully trained.
Your Responsibilities
- Provide a service-orientated approach that is focused on early intervention and the interests of workers and employers.
- Ensure that active and timely intervention occurs to improve recovery and return to work outcomes.
- Provide workers compensation advice to stakeholders including workers, employers and providers.
- Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
About You
- Demonstrated experience in worker's compensation claims management.
- An empathetic, resilient, and motivational approach to provide customer centric support.
- A driven professional with highly developed written and verbal communication skills.
- Careful consideration to detail with a high concern for accuracy.
- Proactive, positive attitude, resilient and willingness to learn.
- Strong stakeholder engagement and management.
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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