Operational Resilience Specialist

4 weeks ago


London, Greater London, United Kingdom Hiscox Full time

Operational Resilience Specialist

This role is critical to ensuring the operational resilience of Hiscox, enabling the company to recover quickly from unexpected events and maintain its ability to serve customers, ensure business safety and soundness, and support colleagues. The Operational Resilience Specialist will be responsible for developing and maintaining the Operational Resilience framework, conducting regular reviews of Important Business Services, Resources, and Impact Tolerances, and performing scenario testing. This role will collaborate with the London Market business unit and other areas of the Hiscox Group.

  • Develop and maintain the Operational Resilience framework for Hiscox Syndicates Ltd, ensuring compliance with regulatory expectations.
  • Work closely with the compliance team to stay up-to-date on regulatory communications and expectations.
  • Lead the development and maintenance of the Operational Resilience framework, ensuring Hiscox delivers on its commitments to customers and the business.
  • Conduct bi-annual reviews of Important Business Services, ensuring accurate identification of critical services.
  • Review and maintain impact tolerance metrics, intolerable harm definitions, and related business rationale.
  • Review and maintain resource mapping information, aligning with Important Business Service Owners, Procurement, Property Services, and IT.
  • Lead scenario testing activity, maturing testing across London Market and relevant business units.
  • Review and update training material to ensure it remains relevant.
  • Expertise in Operating within the HSL business.
  • 3+ years' experience in Risk and Control, with knowledge of BCP and DR processes.
  • Ability to analyze data and root cause problem solve.
  • Able to identify risks/issues and respond appropriately.

Hybrid Working

Hiscox has adopted hybrid working, with a combination of office and home time. This role will require approximately 2-3 days of office time per week.



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