Operational Resilience Specialist

19 hours ago

London, Greater London, United Kingdom M&G plc. Full time

M&G plc is seeking an experienced Operational Resilience Specialist to join our team. As an Operational Resilience Specialist, you will support the business in embedding all aspects of Operational Resilience into their day-to-day activities.



You will work closely with other key stakeholders within M&G Investments to ensure a 'joined up approach' to resilience oversight and effectiveness, including teams covering all pillars of Operational Resilience (third party, data, technology, people, and facilities). You will also need to work alongside enterprise teams such as Operational Risk and the Group Operational Resilience department.



Key Responsibilities:


  • Act as a first point of contact and resilience SME for M&G Investments, providing resilience and continuity advice to deliver a seamless Operational Resilience framework, owned and operated by the business.
  • Embed the Operational Resilience framework within the business to help drive the future resilience agenda.
  • Support the business in completing the annual review of their Business Continuity Plans, including refreshing the Business Impact Analysis (BIA), identifying the resources (third party, data, technology, people, and facilities) that they depend on to deliver their critical processes and assessing the viability of their contingency solutions to deal with severe but plausible scenarios.
  • Support the activities to identify and maintain the M&G Investments Important Business Services (IB Services), including completing Service Impact Analysis (SIA) and setting Impact Tolerances.
  • Support with testing of Business Continuity Plans and the testing of IB Services, including preparation of scenarios, conducting testing, identifying and recording vulnerabilities that require remediation.
  • Support M&G Investments business colleagues with Incident and Crisis Management activities.
  • Delivery of Continuity and Resilience training (both formal training and informal support) to a range of stakeholders in the Investments business.
  • Support the Operational Resilience oversight of material third-party arrangements.
  • Support the oversight of international intra-group arrangements.
  • Deputise for the Operational Resilience Lead as required.


Key Skills and Requirements:


  • Awareness of and interest in Operational Resilience and the step-up from traditional Business Continuity practices.
  • Ability to articulate key principles of Resilience disciplines including third-party resilience.
  • Good stakeholder management including building strong and effective relationships and confident in dealing with colleagues at all levels.
  • Experienced in process analysis, improvement, change management, and governance.
  • Experience of working in the Financial Sector is a must. A good understanding of the Investment Management business and DORA would be a real bonus.

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