Operational Resilience Specialist

3 weeks ago

London, Greater London, United Kingdom ION Full time
Job Title: Operational Resilience Specialist

ION is seeking an experienced Operational Resilience Specialist to join our team. As a key member of our Operational Resilience function, you will be responsible for designing and implementing education and awareness programs to support the maturation of our operational resilience program.

Key Responsibilities:
  • Develop and implement employee awareness and training programs across all operational resilience disciplines.
  • Create and oversee the training of ION staff members on Business Impact Assessments, BC Plan creation, and operational resilience mapping.
  • Develop an annual education program with maturity metrics and prioritization of requirements.
  • Manage the ISO 27001 compliance in coordination with the risk team, ensuring the operational resilience components are met.
  • Develop client education packs to provide assurance of the operational resilience program for ION's key clients.
  • Own the operational resilience maturity model and define metrics for demonstrating progress and development.
  • Engage with business and technical stakeholders to create and manage a change management process to support the embedding of operational resilience across ION markets.
  • Manage the Operational Resilience component of Everbridge (alert notification tool) and undertake call tree exercising and engagement.
  • Develop, produce, and implement communication layers for operational resilience, including BCP flyers, crisis management wallet cards, and education and awareness site/sharepoint.
  • Contribute to horizon scanning, scenario, and strategic risk analysis to help identify, quantify, evaluate, and plan for potential future reputation and policy risks within the context of the company strategy and positioning.
  • Collaborate effectively with other senior internal stakeholders and develop escalation frameworks from incident to crisis management across IT, BCP, communication, and vendor management stakeholders.
Requirements:
  • Experience in an education, risk, and/or operational resilience function.
  • Prior experience of developing education and awareness programs across complex organizations.
  • Strong strategic thinking with the ability to see the bigger picture and understand the nuances and details across different parts of the company.
  • Technical proficiency and ability to utilize the operational resilience tool (Fusion RM) to support the development of the program.
  • Management of call tree exercises and employee engagement.
  • Understanding of ISO standards and alignment of the awareness requirements.
  • Excellent stakeholder engagement and influencing skills, able to listen to and engage effectively with senior network/global leaders during times when emotions and risks are high.
  • Proven track record of handling confidential information with sensitivity, integrity, and good judgment.

ION is a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. We're a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting-edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

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