Front Desk Coordinator

4 weeks ago


Warrington, Warrington, United Kingdom The Park Royal Hotel & Spa Full time

Delivering Exceptional Guest Experiences

We are seeking a highly skilled and enthusiastic Front Desk Coordinator to join our team at The Park Royal Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming atmosphere, ensuring a seamless check-in and check-out process, and addressing any guest inquiries or concerns in a friendly and professional manner.

Key Responsibilities:

  • Manage front desk operations, including check-in, check-out, and room assignments
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
  • Process payments, handle guest complaints, and maintain a high level of guest satisfaction
  • Work collaboratively with the hotel team to ensure seamless operations and excellent guest experiences

Requirements:

  • Passion for delivering outstanding customer service
  • Experience in a customer-facing role, preferably in the hospitality industry
  • Strong conflict resolution and communication skills
  • Ability to work under pressure and multitask
  • Excellent time management and organizational skills

About Us:

The Park Royal Hotel & Spa is a 4-star hotel located just outside Warrington, offering a range of amenities, including a restaurant, lounge bar, and leisure facilities. We are committed to providing exceptional guest experiences and are proud to be a Disability Confident employer.



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