Customer Support Repairs Team Lead
5 days ago
We're seeking a skilled Team Leader to manage our Repairs Team and provide exceptional support to our customers.
As a key member of our Customer Support team, you'll be responsible for leading a team of Customer Support Repairs Advisors, managing non-complex repairs cases, and driving a first call resolution.
You'll work closely with contractors and wider teams to improve current processes and source solutions for improvement.
With a focus on customer satisfaction, you'll be responsible for coaching and developing your team, identifying training needs, and providing constructive feedback.
This is a fantastic opportunity to join a dynamic team and make a real difference to our customers.
Key Responsibilities:
- Lead a team of Customer Support Repairs Advisors
- Manage non-complex repairs cases
- Drive a first call resolution
- Work with contractors and wider teams to improve processes
- Coach and develop team members
- Identify training needs and provide coaching
Requirements:
- Ability to effectively manage people
- Ability to have constructive and challenging conversations
- Good PC skills, including Word and PowerPoint
- Experience of working to targets and supporting a complex business
- Able to participate in out-of-hours rota and work within a shift pattern
- Excellent communication and relationship-building skills
What We Offer:
- A rewarding experience that works for you
- A place to progress
- A purpose to feel proud of
We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
At Orbit Group, we strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.
We're committed to making our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues, and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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