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Customer Team Lead

2 months ago

Coventry, Coventry, United Kingdom Oak Recruitment Full time
Lead with Impact and Drive Success

We're seeking a dynamic Customer Team Manager to join our thriving team.

As a pivotal figure within our Commercial Services team, you'll lead a group of 10 customer-focused professionals, driving excellence across customer accounts, service delivery, and internal collaboration.

Your role will ensure our customers receive top-tier service and that our internal processes continue to evolve and improve.

You'll manage day-to-day operations, ensuring your team has the tools, training, and support needed to succeed.

Collaboration with various departments—such as Contracts, Quality, Transport, and Service Centres—will be key to optimizing performance and maintaining strong customer relationships.

Innovation will be at the core of what you do, as you help implement digital service products and identify opportunities for ongoing digitalisation.

Key Responsibilities:

  • Lead a team of 10 customer-focused professionals
  • Drive excellence across customer accounts, service delivery, and internal collaboration
  • Ensure customers receive top-tier service
  • Evolve and improve internal processes
  • Manage day-to-day operations
  • Collaborate with various departments
  • Implement digital service products
  • Identify opportunities for ongoing digitalisation

What We're Looking For:

  • 2-5 years of experience leading teams in fast-paced environments
  • A passion for developing talent and driving a high-performance culture
  • Strong communication skills
  • A proactive and adaptable mindset
  • Data-savvy with a love for analysing reports
  • A customer-first approach

About Oak Recruitment:

We act as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

We're committed to helping job seekers find their perfect role, and our team of recruitment specialists is here to support you every step of the way.