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Customer Support Repairs Team Lead

1 month ago

Coventry, Coventry, United Kingdom Orbit Group Full time

We're seeking a skilled Team Leader to manage our Repairs Team and provide effective support and guidance to our Customer Support Repairs Advisors.

This role is part of our Customer & Communities team, where you'll help us lead the way in keeping our promise to our customers.

Key Responsibilities:

  • Lead on a service, dealing with non-complex repairs cases via inbound calls, email, and webchat.
  • Manage, motivate, and drive performance with a team of Customer Support Repairs Advisors.
  • Identify training needs and provide coaching.
  • Work with contractors and wider teams to drive a first call resolution.
  • Review and improve current processes, sourcing solutions for improvement.

Requirements:

  • Ability to effectively manage people either through experience or management training.
  • Ability to have constructive and challenging conversations.
  • Ability to deliver effective working relationships both internally and externally.
  • Good PC skills, including Word and PowerPoint.
  • Experience of working to targets, supporting a complex business.
  • Able to participate in out-of-hours rota/work within a shift pattern required.
  • Excellent communication and relationship-building skills.

Why Orbit?

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you and your loved ones thrive. For a better work-life balance, we offer flexible working opportunities for many roles.

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.