Customer Relations Support Team Lead

3 weeks ago


Coventry, Coventry, United Kingdom Orbit Group Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Customer Support team at Orbit Group. As a Team Leader, you will be responsible for managing a team of Customer Support Repairs Advisors, providing effective support and guidance, and driving performance to deliver exceptional customer service.

Key Responsibilities
  • Lead a team of Customer Support Repairs Advisors, providing guidance and support to ensure excellent customer service.
  • Manage and motivate the team to achieve targets and deliver high-quality service.
  • Identify training needs and provide coaching to develop team members.
  • Work with contractors and wider teams to drive first call resolution and improve processes.
  • Review and improve current processes to source solutions for improvement.
Requirements
  • Proven experience in managing a team, with a track record of delivering excellent customer service.
  • Ability to effectively manage people, have constructive conversations, and deliver effective working relationships.
  • Good PC skills, including Word and PowerPoint, and experience of working to targets in a complex business environment.
  • Excellent communication and relationship-building skills, with the ability to participate in out-of-hours rota and work within a shift pattern.
What We Offer

At Orbit Group, we offer a rewarding experience that works for you, with flexible working opportunities, training programs, and professional qualifications to help you grow in your career. We strive to create an inclusive experience with benefits and wellbeing programs designed to help you and your loved ones thrive.

How to Apply

If you are a motivated and experienced Team Leader looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.



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