Customer Relations Support Team Lead

3 weeks ago


Coventry, Coventry, United Kingdom Orbit Group Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Customer Support team at Orbit Group. As a Team Leader, you will be responsible for managing a team of Customer Support Advisors and providing effective support and guidance to ensure excellent customer service.

The successful candidate will have a proven track record of managing teams, delivering results, and driving performance. You will be a strong communicator with excellent interpersonal skills, able to build effective relationships with colleagues and customers.

Key Responsibilities
  • Lead a team of Customer Support Advisors, providing guidance and support to ensure excellent customer service.
  • Manage and motivate the team to achieve targets and deliver results.
  • Develop and implement effective processes and procedures to improve customer service and team performance.
  • Work closely with other teams to ensure seamless communication and collaboration.
  • Identify training needs and provide coaching and development opportunities for team members.
What We Offer

As a Team Leader at Orbit Group, you will have the opportunity to work with a talented and dedicated team, delivering excellent customer service and making a real difference to people's lives. We offer a competitive salary and benefits package, as well as opportunities for career development and progression.

We are committed to creating an inclusive and supportive work environment, where everyone feels valued and empowered to succeed. If you are a motivated and experienced Team Leader looking for a new challenge, we would love to hear from you.



  • Coventry, Coventry, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Support team. As a Team Leader, you will be responsible for managing a team of Customer Support Advisors, providing guidance and support to ensure excellent customer service.The ideal candidate will have a strong background in customer service, with experience in...


  • Coventry, Coventry, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Support team. As a Team Leader, you will be responsible for managing a team of Customer Support Advisors, providing guidance and support to ensure excellent customer service.The ideal candidate will have a strong background in customer service, with experience in...


  • Coventry, Coventry, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Support team. As a Team Leader, you will be responsible for managing a team of Customer Support Advisors, providing guidance and support to ensure excellent customer service.The ideal candidate will have a strong background in customer service, with experience in...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    We're a leading developer of affordable housing and one of the UK's largest housing groups, striving to create thriving communities.Our Customer Support teams work in a fast-paced environment, interacting with various teams across our business to provide a key service to our customers.We're seeking a Team Leader to manage one of our Repairs Teams, offering...


  • Coventry, Coventry, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    About the RoleWe're seeking a skilled Team Leader to manage our Repairs Team and provide exceptional support to our customers.As a key member of our Customer Support team, you'll be responsible for leading a team of Customer Support Repairs Advisors, ensuring they have the necessary tools and resources to deliver outstanding service.You'll work closely with...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Support team at Orbit Group. As a Team Leader, you will be responsible for managing a team of Customer Support Repairs Advisors, providing effective support and guidance, and driving performance to deliver exceptional customer service.Key ResponsibilitiesLead a...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Support team at Orbit Group. As a Team Leader, you will be responsible for managing a team of Customer Support Repairs Advisors, providing effective support and guidance, and driving performance to deliver exceptional customer service.Key ResponsibilitiesLead a...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    We're a leading developer of affordable housing, part of the UK's largest housing groups.Our Customer Support teams work in a fast-paced environment, interacting with many teams across our business.They provide a key service to our customers, dealing with incoming calls relating to Income, Tenancy and Repairs.We're looking for a Team Leader to manage one of...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    About the RoleWe are seeking an experienced Team Leader to manage one of our Repairs Teams and provide effective support and guidance to our Customer Support Repairs Advisors.Key ResponsibilitiesLead on a service, dealing with non-complex repairs cases via inbound calls, email, and webchat.Manage, motivate, and drive performance with a team of Customer...


  • Coventry, Coventry, United Kingdom Stonewater Full time

    Role OverviewAs a Senior Customer Relations Officer at Stonewater, you will play a crucial role in enhancing the customer experience for our 75,000 customers across our portfolio of affordable properties. Your expertise in complaint handling, particularly in complex stage two cases, will be instrumental in mitigating reputational risk and ensuring our...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    We're seeking a skilled Team Leader to manage our Repairs Team and provide exceptional support to our customers.As a key member of our Customer Support team, you'll be responsible for leading a team of Customer Support Repairs Advisors, providing coaching and guidance to ensure excellent customer service.You'll work closely with contractors and other teams...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    We're seeking a skilled Team Leader to manage our Repairs Team and provide exceptional support to our customers.As a key member of our Customer Support team, you'll be responsible for leading a team of Customer Support Repairs Advisors, providing coaching and guidance to ensure excellent customer service.You'll work closely with contractors and other teams...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    We're seeking a skilled Team Leader to manage our Repairs Team and provide exceptional support to our customers.As a key member of our Customer Support team, you'll be responsible for leading a team of Customer Support Repairs Advisors, providing coaching and guidance to ensure they deliver high-quality service to our customers.You'll work closely with...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    We're seeking a skilled Team Leader to manage our Repairs Team and provide exceptional support to our customers.As a key member of our Customer Support team, you'll be responsible for leading a team of Customer Support Repairs Advisors, providing coaching and guidance to ensure they deliver high-quality service to our customers.You'll work closely with...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    At Orbit Group, we're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.We believe everyone is entitled to a good home they can afford, in a place they are proud to live. Our teams work tirelessly to provide exceptional customer service, and we're looking for a skilled Team Leader to join...


  • Coventry, Coventry, United Kingdom Stonewater Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Relations Officer to join our team at Stonewater. As a key member of our customer complaints service, you will play a crucial role in delivering a proactive, positive, and impactful customer experience.Key ResponsibilitiesInvestigate and resolve complex stage two complaints in a timely and effective...

  • Customer Team Lead

    3 weeks ago


    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager - Lead with Impact and Drive SuccessAbout the Role:We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.Key Responsibilities:Lead a team of 10 customer-focused...

  • Customer Team Lead

    3 weeks ago


    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager - Lead with Impact and Drive SuccessAbout the Role:We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.Key Responsibilities:Lead a team of 10 customer-focused...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    We're seeking a skilled Team Leader to manage our Repairs Team and provide exceptional support to our customers.As a key member of our Customer Support team, you'll be responsible for leading a team of Customer Support Repairs Advisors, managing non-complex repairs cases, and driving a first call resolution.You'll work closely with contractors and wider...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    We're seeking a skilled Team Leader to manage our Repairs Team and provide exceptional support to our customers.As a key member of our Customer Support team, you'll be responsible for leading a team of Customer Support Repairs Advisors, managing non-complex repairs cases, and driving a first call resolution.You'll work closely with contractors and wider...