Debt Recovery Specialist
4 days ago
Job Title: Telephone Collections Agent
">Location: Sheffield, South Yorkshire
">Salary: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k
">We are seeking to recruit Telephone Collection Officers to join our contact centre team due to expansion.
">Key Responsibilities:
- Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
- Negotiating with customers on live chats.
- Completing basic affordability checks and income and expenditures forms.
- Negotiating payment arrangements where a customer cannot pay in full.
- Identify vulnerable customers.
- Sign-post customers with financial difficulties to non-profit debt advice agencies.
- Deal with customer queries and handle disputes.
- Update accounts and ensure all notes are correct on our systems.
Required Skills:
- Candidate should have 2 years of customer service or contact centre experience.
- Excellent communication skills – able to interact effectively at all levels.
- Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
- Confident in dealing with customers over the telephone – often in difficult circumstances.
- Friendly and empathetic, with good active listening skills.
- Ability to problem solve and provide customers with options in line with our client and company guidelines.
- Confident negotiator to achieve the shortest arrangements to fulfill client requirement.
- Previous practical office administration experience.
- Being comfortable in using a variety of technologies and software systems.
Benefits:
- Company pension.
- Colleague discount scheme.
- Christmas Savings Scheme.
- Free on-site parking.
- Employee Assistance Programme.
- Birthday holiday allowance.
- Attractive bonus, incentives and performance rewards.
- Death in service benefit.
- Hybrid working (subject to reaching required standards).
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