Debt Recovery Specialist

4 days ago


Sheffield, Sheffield, United Kingdom CV-Library Full time

Job Title: Telephone Collections Agent

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Location: Sheffield, South Yorkshire

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Salary: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k

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We are seeking to recruit Telephone Collection Officers to join our contact centre team due to expansion.

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Key Responsibilities:

  • Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
  • Negotiating with customers on live chats.
  • Completing basic affordability checks and income and expenditures forms.
  • Negotiating payment arrangements where a customer cannot pay in full.
  • Identify vulnerable customers.
  • Sign-post customers with financial difficulties to non-profit debt advice agencies.
  • Deal with customer queries and handle disputes.
  • Update accounts and ensure all notes are correct on our systems.
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Required Skills:

  • Candidate should have 2 years of customer service or contact centre experience.
  • Excellent communication skills – able to interact effectively at all levels.
  • Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
  • Confident in dealing with customers over the telephone – often in difficult circumstances.
  • Friendly and empathetic, with good active listening skills.
  • Ability to problem solve and provide customers with options in line with our client and company guidelines.
  • Confident negotiator to achieve the shortest arrangements to fulfill client requirement.
  • Previous practical office administration experience.
  • Being comfortable in using a variety of technologies and software systems.
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Benefits:

  • Company pension.
  • Colleague discount scheme.
  • Christmas Savings Scheme.
  • Free on-site parking.
  • Employee Assistance Programme.
  • Birthday holiday allowance.
  • Attractive bonus, incentives and performance rewards.
  • Death in service benefit.
  • Hybrid working (subject to reaching required standards).


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