Application Support Specialist
3 weeks ago
Role Overview
DAZN is seeking an experienced Application Support Specialist to join our 24x7 application support team. As a key member of our team, you will be responsible for providing first-class application support to our customers, ensuring seamless delivery of our live sports content.
Key Responsibilities
- Provide technical support and act as first responder to customer impacting incidents.
- Learn and develop knowledge of DAZN's content delivery infrastructure.
- Create detailed incident logs to aid in issue resolution and communication with stakeholders.
- Troubleshoot and resolve 1st line issues, utilizing data to identify and fix problems.
- Perform proactive monitoring checks to ensure customers have access to the content they want.
- Monitor platform performance and KPIs, using state-of-the-art tools to drive performance.
- Escalate issues as necessary and provide communication to stakeholders.
Requirements
- Experience with incident management and technical support.
- Knowledge of KPIs and service management ticketing tools.
- Ability to balance multiple concurrent activities and prioritize tasks.
- Attention to detail and ability to build and follow run-books.
What We Offer
- Access to DAZN's live sports content.
- 25 days' annual leave (increasing by 3 days after 3 years).
- Private medical insurance.
- Life assurance.
- Pension contributions up to 5%.
- Family-friendly community and enhanced parental leave.
- Electric vehicle benefit option.
- Free access to our workplace mental health platform app (Unmind).
- Learning and development resources.
- Access to our internal speaker series and events.
About DAZN
DAZN is a world-leading sports streaming company, delivering live sports content to over 200 countries. We're passionate about innovation and committed to fostering an inclusive environment that values equality and diversity.
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