Application Support Specialist

3 weeks ago


Leeds, Leeds, United Kingdom DAZN Full time

Role Overview

DAZN is seeking an experienced Application Support Specialist to join our 24x7 application support team. As a key member of our team, you will be responsible for providing first-class application support to our customers, ensuring seamless delivery of our live sports content.

Key Responsibilities

  • Provide technical support and act as first responder to customer impacting incidents.
  • Learn and develop knowledge of DAZN's content delivery infrastructure.
  • Create detailed incident logs to aid in issue resolution and communication with stakeholders.
  • Troubleshoot and resolve 1st line issues, utilizing data to identify and fix problems.
  • Perform proactive monitoring checks to ensure customers have access to the content they want.
  • Monitor platform performance and KPIs, using state-of-the-art tools to drive performance.
  • Escalate issues as necessary and provide communication to stakeholders.

Requirements

  • Experience with incident management and technical support.
  • Knowledge of KPIs and service management ticketing tools.
  • Ability to balance multiple concurrent activities and prioritize tasks.
  • Attention to detail and ability to build and follow run-books.

What We Offer

  • Access to DAZN's live sports content.
  • 25 days' annual leave (increasing by 3 days after 3 years).
  • Private medical insurance.
  • Life assurance.
  • Pension contributions up to 5%.
  • Family-friendly community and enhanced parental leave.
  • Electric vehicle benefit option.
  • Free access to our workplace mental health platform app (Unmind).
  • Learning and development resources.
  • Access to our internal speaker series and events.

About DAZN

DAZN is a world-leading sports streaming company, delivering live sports content to over 200 countries. We're passionate about innovation and committed to fostering an inclusive environment that values equality and diversity.



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