IT Technical Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: IT Support AnalystAbout the Role:

We are seeking an experienced IT Support Analyst to join our team. The successful candidate will be responsible for providing technical support to our staff, maintaining a high level of customer service, and ensuring that all IT systems are running smoothly.

Key Responsibilities:
  • Provide technical support to staff via phone, email, and on-site visits.
  • Maintain a high level of customer service and ensure that all support queries are resolved in a timely manner.
  • Take ownership of user problems and be proactive in dealing with user issues.
  • Log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Support users in the use of computer equipment by providing necessary training and advice.
  • Work as part of the IT Support team and any other operational/project teams as requested by the IT Manager.
  • Manage workloads and notify the IT Manager when KPI/Targets are going to be breached.
  • Allocate more complex service issues to the relevant IT Support team member.
  • Raise any security concerns to the IT Manager.
  • Maintain reports and logs in line with departmental policy.
  • Obtain quotes and process orders in line with departmental policy.
  • Set up and configure new laptops and desktops.
  • Install authorised software to laptops and desktops.
  • Configure/maintain computer systems, networks and peripherals as instructed.
  • Undertake trips to other sites/data centre including staying overnight where appropriate (and maintain a valid UK driving licence).
  • Any other duties as requested by the IT Manager.
  • Keep abreast of IT Trends and engage with IT Manager to develop personal development plans.
Requirements:
  • Active Directory user and computer administration.
  • Windows desktop administration.
  • Windows Server administration.
  • O365 administration.
  • Exceptional Customer Service skills.
  • Proven experience working within IT service delivery.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent ability to transfer knowledge within a team.
  • General Network administration and troubleshooting, TCP/IP and WAN/LAN/Wi-Fi.
  • ITIL Certified.

To be considered for this role, you must have a full UK driving licence.

Benefits:

We offer a range of benefits, including:

  • 20 days holiday per year + statutory bank holidays.
  • Long service leave, increasing by 1 day per year until a maximum of 26 days.
  • Gift vouchers at 20 years service + certificate + plaque.
  • Employee of the Year awards.
  • Parking at our HQ, CCTV monitored with 6 to 8 EV bays.
  • Hub for hot & cold food and drinks, relaxed meetings.
  • Pension - standard auto enrolment contributions.
  • Rewards - employee rewards system from Reward Gateway.
  • Bike to work scheme.


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