Customer Implementation Specialist

4 weeks ago

London, Greater London, United Kingdom Deputy Full time

Job Summary

We are seeking a highly skilled Customer Implementation Consultant II to join our team at Deputy. As a key member of our implementation team, you will be responsible for delivering complex projects for our largest enterprise customers.

Responsibilities

  • Manage the end-to-end delivery and implementation of complex projects for Deputy's largest enterprise customers.
  • Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process.
  • Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders.
  • Define and communicate project plans with clearly defined timelines and deliverables.
  • Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements.
  • Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer's requirements and project timelines.
  • Interpret and map customer's business structure to the Deputy platform, optimizing for ease of use and performance.
  • Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
  • Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success.
  • Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support.

Qualifications

  • Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
  • Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives.
  • Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines.
  • Ability to understand and relate to both technical and non-technical project team members.
  • Experience with enterprise SaaS applications.
  • 1-2 Years of professional experience in delivery, implementation, or project management.

Why Work at Deputy?

  • Highly collaborative working environment.
  • Flexible co-working space in central London at Uncommon Liverpool St.
  • Free happy hours, afternoon tea, networking, and professional events.
  • Employee stock ownership from Day 1.
  • Employee pension matching programme.
  • Private health and dental insurance.
  • Paid parental leave to support you and your family.
  • Flexible holiday time, including 2 celebration days per year for those special moments.
  • Work from home stipend to help you get set up and succeed from home.

Deputy is an Equal Opportunities Employer

We believe in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspectives and skills.

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