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Customer Implementation Specialist

2 months ago

London, Greater London, United Kingdom Deputy Full time
Job Title: Customer Implementation Consultant II

About the Role:

We are seeking a highly skilled Customer Implementation Consultant II to join our team at Deputy. As a key member of our implementation team, you will be responsible for delivering complex projects for our largest enterprise customers.

Responsibilities:

  • Manage the end-to-end delivery and implementation of complex projects, ensuring timely and successful project outcomes.
  • Act as a trusted advisor to customers, providing best practices and identifying areas of opportunity throughout the implementation process.
  • Validate customer requirements through technical workshops and informational sessions with operational stakeholders.
  • Define and communicate project plans with clearly defined timelines and deliverables.
  • Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements.
  • Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer's requirements and project timelines.
  • Interpret and map customer's business structure to the Deputy platform, optimizing for ease of use and performance.
  • Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
  • Take a train-the-trainer approach, equipping customers with training sessions and materials to ensure continued success.
  • Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support.

Qualifications:

  • Proven ability to understand, define, and document deliverables, including requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
  • Strong understanding of and experience with implementation cycles for both internally and externally managed initiatives.
  • Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines.
  • Ability to understand and relate to both technical and non-technical project team members.
  • Experience with enterprise SaaS applications.
  • 1-2 Years of professional experience in delivery, implementation, or project management.

What We Offer:

  • Highly collaborative working environment.
  • Flexible co-working space in central London at Uncommon Liverpool St.
  • Free happy hours, afternoon tea, networking, and professional events.
  • Employee stock ownership from Day 1.
  • Employee pension matching programme.
  • Private health and dental insurance.
  • Paid parental leave to support you and your family.
  • Flexible holiday time, including 2 celebration days per year for those special moments.
  • Work from home stipend to help you get set up and succeed from home.

About Deputy:

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures, and we welcome different perspectives and skills.