Receptionist for Outpatient Administration

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom NHS Scotland Full time
Job Title: Receptionist for Outpatient Administration

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian as a Receptionist.

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, and assisting clinic coordinators with booking appointments from outpatient waiting lists.

The ideal candidate will have excellent customer service skills, a polite telephone manner, and the ability to work as part of a team. They should be well-organized, methodical, and possess excellent communication and interpersonal skills to cope with the demands of a busy clinic reception.

Key responsibilities include:

  • Dealing with patient enquiries and providing administrative support to the Outpatients Department
  • Processing GP referrals and preparing clinic lists and paperwork
  • Assisting clinic coordinators with booking appointments from outpatient waiting lists
  • Providing excellent customer service and maintaining a positive attitude

The successful candidate will have the ability to work well under pressure, have a flexible approach to the needs of the department, and be able to work as part of a team.

NHS Grampian is committed to ensuring the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.



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