Clinical Support Officer

6 days ago


Aberdeen, Aberdeen City, United Kingdom NHS Grampian Full time

Administrative Support Role

We are seeking a motivated and enthusiastic individual to provide administrative support to the Outpatients Department at NHS Grampian.

The successful candidate will be responsible for dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, and assisting clinic coordinators with booking appointments from outpatient waiting lists.

The ideal candidate will have excellent communication, interpersonal and IT skills, and be able to work well under pressure during times of staff shortages.

Key Responsibilities:

  • Provide administrative support to the Outpatients Department
  • Deal with telephone enquiries from patients
  • Process GP referrals
  • Prepare clinic lists and paperwork for upcoming clinics
  • Assist clinic coordinators with booking appointments from outpatient waiting lists

Requirements:

  • Excellent communication, interpersonal and IT skills
  • Ability to work well under pressure during times of staff shortages
  • Good customer service skills
  • Polite telephone manner

Working for NHS Grampian

NHS Grampian is a leading healthcare provider in the North East of Scotland, delivering high-quality patient care and services to the local community.

We are committed to providing a supportive and inclusive work environment, and we welcome applications from candidates who share our values and are passionate about delivering excellent patient care.



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