Service Team Coordinator

4 days ago


Reading, Reading, United Kingdom CV-Library Full time

**Job Title:** Service Team Coordinator

**Location:** Winnersh, UK

We are seeking a highly motivated and detail-oriented individual to join our Service Team as a Service Team Coordinator. This role involves providing exceptional aftercare support to customers through effective communication and coordination with our engineers.

The ideal candidate will have excellent communication and organisational skills, as well as the ability to work under pressure and meet deadlines. They will be responsible for managing customer inquiries via telephone and email, coordinating appointments for engineers, and maintaining accurate data on our CRM system.

**Key Responsibilities:

  • Manage customer inquiries via telephone and email
  • Coordinate appointments for engineers
  • Maintain accurate data on our CRM system
  • Collate and upload documentation to relevant folders and portals

**Requirements:

  • Excellent communication and interpersonal skills
  • Solid organisational skills
  • Ability to work under pressure and meet deadlines
  • Competent IT user, including previous experience using Excel

**Estimated Salary:** £25,500 - £27,000 per annum (full-time, permanent)

**Contract:** Permanent, Full-time (Monday to Friday, fully office-based)



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