Service Coordinator Professional

5 hours ago


Reading, Reading, United Kingdom CV-Library Full time

We are seeking a proactive and detail-oriented individual to join our client's Service Team as a Service Coordinator. This is an exciting opportunity for someone with excellent communication and organisational skills to provide aftercare support to customers.

About the Role

The successful candidate will be responsible for managing customer communications, coordinating appointments, and maintaining accurate data on our CRM system. They will also be expected to collate and upload documentation to relevant folders and portals, and communicate feedback to customers.

Key Responsibilities
  • Managing customer enquiries via telephone and email
  • Coordinating and scheduling appointments for engineers
  • Maintaining accurate data on our CRM system
  • Collating and uploading documentation
  • Communicating feedback to customers
Requirements
  • Excellent communication and interpersonal skills
  • Solid organisational skills
  • Ability to work under pressure and meet deadlines
  • Competent IT user with experience using Excel
Benefits
  • Fully office-based position
  • Permanent, full-time contract
  • Salary: £25,500 per annum (estimated)


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