Car Service Coordinator

4 days ago


Reading, Reading, United Kingdom LISTER WILDER LTD Full time
About the Job

We are currently looking for a Car Service Coordinator to join our team at Lister Wilder Ltd. As a key member of our service department, you will play a crucial role in ensuring that our customers receive exceptional service and support.

The ideal candidate will have a solid technical background, excellent communication skills, and the ability to work well under pressure. They will be responsible for coordinating the service department, managing customer expectations, and providing exceptional customer service.

Job Summary

We are seeking a highly motivated and organized individual to join our service team as a Car Service Coordinator. In this role, you will be responsible for:

Key Responsibilities
  • Coordinate the service department's workload and manage engineer schedules.
  • Provide exceptional customer service and respond to customer inquiries.
  • Raise job cards and manage customer expectations.
  • Cover the service department in the absence of the Service Manager.

Requirements
  • Service industry experience in a comparable role.
  • A team player with strong communication skills and attention to detail.
  • Ability to work well under pressure and maintain a calm demeanor during busy periods.
  • Comfortable using a range of IT systems and willing to learn new ones.

What We Offer
  • Salary up to £35,000 per year.
  • Bonus scheme based on company performance.
  • Company pension scheme.
  • Life assurance of £25,000.
  • Up to 26 days annual leave plus bank holidays.
  • Access to discounts on everyday purchases through Network Benefits.
  • Employee assistance program for mental and physical wellbeing.
  • Enhanced sickness pay based on length of service.
  • Cycle to work scheme.


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