Front of House Operations Manager

15 hours ago


South Kensington, United Kingdom The Other House Full time
Front of House Manager

We are seeking a highly skilled and experienced Front of House Manager to lead our team and deliver exceptional guest experiences at The Other House.

About the Role

The Front of House Manager will be responsible for managing the front of house operations, including guest services, reception, and concierge services. You will lead a team of HouseJacks and work closely with other departments to ensure seamless delivery of services.

Key Responsibilities
  • Lead the front of house team and ensure excellent guest experiences
  • Manage front of house operations, including guest services, reception, and concierge services
  • Work closely with other departments to ensure seamless delivery of services
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Monitor and report on key performance indicators (KPIs) related to front of house operations
Requirements
  • Previous management and leadership experience in a guest-facing hospitality environment
  • Positive and engaging with good interpersonal skills
  • Outstanding organisational and communication skills
  • Flexible with a flair for intuitive service
  • Entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies/synergies across the house
  • Comfortable with smart devices and computer system technology
  • Sustainably aware
  • Excellent command of English both verbal and written (second language preferred but not essential)
What We Offer
  • Tailored progression plans with training and development to support your ambitions
  • Employee Assistance Programme, including complimentary therapy sessions on a wide range of topics and 24/7 GP access
  • The Other House discounts on food and drink in our Bar and Restaurant when dining
  • The Other House Friends and Family discounted rates when you book an overnight stay
  • Perkbox Discounts platform
  • All year-round team parties and social events
  • Length of Service Bonus and Birthday rewards
  • Refer a Friend Bonus starting from £200 per hire

We are an equal opportunities employer and welcome applications from all genders, races, religions, ages, and sexual orientations.



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