Operations Manager

22 hours ago


London, Greater London, United Kingdom City, University of London Full time
Job Title: Duty Manager for Sports Facilities

Location: City, University of London

Salary: £25,000 - £30,000 per annum (depending on experience)

About the Role

This is an exciting opportunity to join our team as a Duty Manager for Sports Facilities at City, University of London. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our sports facilities, providing exceptional customer service and contributing to a safe and healthy environment for students, staff and visitors.

You will work closely with our Leisure Supervisor (Development) to design, coordinate and deliver bespoke physical activity programmes for users. This includes supporting in designing, coordinating and delivering the Just Play series, maintaining logs and records of incidents, and performing regular building, process and operation checks to ensure optimal customer satisfaction.

In addition, you will assist with logging and monitoring all sports hall and studios specific equipment issues, provide extra support for FOH duties, and delegate and deliver site tours while promoting sales.

Key Responsibilities
  • Assist in designing, coordinating and delivering physical activity programmes for users
  • Maintain logs and records of incidents and escalate information appropriately
  • Perform regular building, process and operation checks to ensure optimal customer satisfaction
  • Assist with logging and monitoring equipment issues and provide follow-up reports
  • Provide extra support for FOH duties and delegate site tours while promoting sales
Requirements
  • First aid at work certificate (or similar)
  • An working knowledge of sport and physical activity and session operations
  • Sports coaching certificate
  • Experience planning and delivering sports activities
  • Experience supervising/leading a team
  • Health & safety experience within a leisure facility
Benefits

We offer a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. Our commitment to promoting equality, diversity and inclusion is reflected in our welcoming and inclusive workplace culture.

This role requires a rolling shift pattern consisting of earlies, mids, lates, and weekend work. Unfortunately, hybrid/working from home arrangements aren't possible due to the nature of the role.



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