Field Operations Specialist

2 weeks ago

London, Greater London, United Kingdom Thames Water Full time
Job Description

We are seeking a highly skilled and motivated Field Operations Specialist to join our team at Thames Water. As a key member of our operations team, you will be responsible for carrying out field investigations into complex operational problems, making financial decisions within the wastewater network, and identifying proactive solutions to improve efficiency and customer satisfaction.

Key Responsibilities
  • Work in compliance with company procedures, including health and safety and street works legislation.
  • Coordinate complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact.
  • Make technical decisions on work being carried out, focusing on network and customer impact balanced with appropriate cost control.
  • Provide technical support to the Area network Manager and act as the key focal point between control and the field for coordination of operational resources for unplanned work and operational events.
  • Provide information to integrated planning on required network maintenance, technical support, and improvement to network strategy function to ensure a robust, stable, and efficient network.
  • Work with field teams and the customer management function to determine the cause of complex/difficult flow and pressure problems.
  • Raise accurate and detailed job work orders directly onto work management systems.
  • Provide information on required maintenance and improvement to the Performance, Risk, and Optimisation Team, and assist with contingency planning.
  • Take personal ownership of customer issues, responding to queries and complaints and resolving issues.
  • Contribute to the business unit achieving its financial targets.
Requirements
  • A sound working knowledge of the Health and Safety at Work Act.
  • Technical aptitude with good interpersonal skills, a proactive attitude, and a willingness to go the extra mile and get 'hands-on' when required.
  • Seeking a job where you can take responsibility for a designated area to optimise efficiency.
  • Great communication skills are needed to maintain and improve our high-quality customer experience.
  • Possess good IT skills.
  • Knowledge of wastewater network systems is desirable.
  • Demonstrate good business/stakeholder awareness, and cost management experience together with an innovative and creative approach to problem-solving and strong team working and influencing skills.
  • Full UK Driving Licence with willingness to travel across the south London region assisting other areas as required.
What's in it for you?
  • Offering a salary up to £45,000 per annum depending on skills and experience plus a car allowance and fuel allowance.
  • Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

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