Discretionary Assistance Fund Specialist

1 week ago


Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Job Description

We are looking for a highly skilled Senior Customer Service Advisor to join our team at NEC Software Solutions. As a Senior Advisor, you will play a critical role in supporting the delivery of Discretionary Welfare Fund (DAF) contract work.

Responsibilities
  • Support a team of advisors to process applications and respond to customer enquiries.
  • Collaborate with colleagues to resolve complex customer issues.
  • Maintain accurate records and update customer information as needed.
  • Act as a key deliverer of the DAF contract.
Benefits Package
  • An estimated annual salary of £30,700 based on a 37.5-hour working week.


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