Public Services Liaison Officer

2 weeks ago


Wrexham, Wrexham, United Kingdom Nec Software Solutions Full time

About the Role:

This role requires a skilled and dedicated individual to support the delivery of Discretionary Welfare Fund (DAF) contract work.

As the first point of contact for applicants and system administrator for the NEC system, you will be responsible for processing emergency payments and individual assistance grant applications.

Key Responsibilities:

  • Process emergency payments and individual assistance grant applications.
  • Manage and process data in a fast-paced office environment.
  • Ensure accurate data recording.
  • Liaise with applicants to process information into the DAF solution.
  • Conduct eligibility checks with the applicant, seeking information directly from the applicant and utilising additional sources for confirmation.
  • Familiarise yourself with the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
  • Comply with the Processing Services Customer Charter when handling incoming and outbound calls.
  • Collaborate with the team to achieve targets set by the Service Manager.
  • Handle correspondence relating to Local Welfare Provision via telephone, email, or letter.
  • Respond to enquiries from clients, citizens, and internal colleagues in a professional manner.
  • Play a key role in delivering the DAF contract.

Salary Information:

The estimated salary for this position is approximately £26,000 per annum, based on your experience and qualifications.

Our Benefits:

  • A comprehensive benefits package, including private medical cover and access to LinkedIn Learning.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.


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