Office Administrator

1 day ago


Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

About the Role:

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We are seeking a highly skilled and adaptable Office Administrator & Customer Service Representative to join our team at Betsi Cadwaladr University Health Board in North Wales.

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Job Summary:

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The successful candidate will provide comprehensive administrative support to our clinical team, ensuring an effective service is provided and patient satisfaction is maximised. This will involve promptly and efficiently exercising own judgement to resolve patient queries within own professional constraints.

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Main Duties:

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  • To provide a comprehensive administrative service to the Pre-Op Department while working as part of a multi-disciplinary team.">
  • Promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.">
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Requirements:

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The ideal candidate will have previous clerical/office/reception experience, excellent customer service skills, and be able to use MS Windows, Word, Excel, TEAMS. They will also be able to keep pace with a fast-moving and highly demanding environment, accurately record information, and communicate clearly and sensitively in person and over the telephone.

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Essential Skills and Qualifications:

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  • Able to demonstrate English and Mathematics to GCSE or equivalent level.">
  • NVQ level 3 in Customer Care or equivalent qualification or experience.">
  • AMSPAR Diploma in Medical Reception level 3 or equivalent qualification or experience.">
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Salary Information:

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The estimated salary for this role is between £20,000 - £28,000 per annum, depending on experience.

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Working Environment:

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Betsi Cadwaladr University Health Board is a leading healthcare organisation in North Wales, providing a range of services to a population of around 700,000. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, contributing to the delivery of high-quality patient care.

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About Us:

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Betsi Cadwaladr University Health Board is committed to promoting equality and diversity, and we welcome applicants from all backgrounds. We are proud to be a Disability Confident Employer and are committed to creating an inclusive workplace culture.


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