Customer Service Team Lead

1 week ago


Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Job Title

Senior Customer Service Advisor

About the Role

We are seeking a skilled Senior Customer Service Advisor to join our team at NEC Software Solutions. This is a challenging and rewarding role that requires excellent communication and problem-solving skills.

Key Responsibilities
  • Support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications.
  • Work in a senior role, supporting a team of advisors to process applications and deal directly with citizens to support their queries.
  • Manage and process data in a fast-paced office environment.
  • Accurately record and update customer information.
Requirements
  • A pre-existing right to work and travel within the UK.
  • Satisfactory vetting, financial probity checks, references and occupational health checks.
  • A Disclosure Barring Service (DBS) check may also be required.
What We Offer
  • A competitive salary range of £28,000 - £32,000 per annum.
  • A comprehensive benefits package, including private medical cover, life assurance, pension scheme, and flexible benefits.
  • The opportunity to work for a leading technology company with a strong commitment to social responsibility.

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