Customer Service Representative

5 days ago

Amersham, Buckinghamshire, United Kingdom CPI SELECTION Full time

Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at CPI Selection. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with customers through clear and concise communication, both written and verbal.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Administrative Tasks: Perform administrative tasks, such as data entry and record-keeping, to support the efficient operation of the team.

Requirements:

  • Customer Service Experience: Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve complex customer issues.
  • Administrative Skills: Basic administrative skills, including data entry and record-keeping.

Working Conditions:

This is a full-time position, working 8 hours a day, 6 hours a day shift. The dress code is office casual, with dress-down Fridays allowed.

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