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Customer Service Representative

2 months ago

Amersham, Buckinghamshire, United Kingdom Pertemps Tamworth Full time
Customer Service Support Opportunity

We are seeking a skilled and motivated individual to join our team as a Customer Service Support specialist. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external clients, working closely with depot operations to resolve queries, and utilizing our in-house CRM systems to implement long-term solutions to customer issues.

Key Responsibilities:
  • Provide first-class customer service to clients, responding to queries and resolving issues in a timely and professional manner.
  • Work closely with depot operations to problem-solve and resolve queries, ensuring seamless communication and collaboration.
  • Utilize our in-house CRM systems to track and manage customer interactions, implementing long-term solutions to customer issues.
  • Meet daily targets and deadlines, working efficiently and effectively to achieve customer satisfaction.
Requirements:
  • Strong communication skills, with the ability to build rapport with clients and colleagues.
  • Computer confidence, with proficiency in Microsoft Office Suite and Excel.
  • Drive and ability to meet daily targets and deadlines, with a strong work ethic and enthusiasm for the role.
  • Experience in customer service, preferably in a face-to-face and office-based environment.
Benefits:
  • Long-term employment with the opportunity to progress and develop your skills.
  • Full induction and training within a team setting, ensuring you have the tools and knowledge to excel in the role.
  • Free parking and complimentary tea and coffee, creating a comfortable and welcoming work environment.
  • Team-building exercises and events, fostering a sense of community and camaraderie within the team.
  • 30 days annual leave per year, once on a permanent contract, providing a healthy work-life balance.
  • Opportunities for overtime, allowing you to earn extra income and develop your skills further.
  • Relaxed dress code in a vibrant and bustling office, promoting a positive and productive work environment.