Customer Service Representative

4 weeks ago

Amersham, Buckinghamshire, United Kingdom CPI Selection Full time
Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at CPI Selection. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service, resolving issues, and providing a platinum-level experience for our customers.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and messaging platforms.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless customer experiences.
  • Meet or exceed customer service targets, including response times and resolution rates.
  • Stay up-to-date with product knowledge and industry trends to provide informed and accurate information to customers.
  • Participate in ongoing training and development to improve customer service skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using CRM systems and other software applications.
  • Previous customer service experience, preferably in a call center or retail environment.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a talented and dedicated team.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to kylie@cpi-selection.co.uk or call 07966 225870 for more information.

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