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Amersham, Buckinghamshire, United Kingdom CPI SELECTION Full timeJob Title: Customer Service AdvisorJoin CPI SELECTION as a Customer Service Advisor and deliver exceptional service to our customers. As a key member of our team, you will be responsible for providing a platinum level service, ensuring every customer feels valued and supported.Key Responsibilities:Offer our customers a personalized service experience,...
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Customer Service Representative
2 months ago
Job Title: Customer Service Advisor
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at CPI Selection. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:
- Provide platinum-level customer service by responding to customer inquiries, resolving issues, and making every customer feel valued and appreciated.
- Utilize strong communication skills to build rapport with customers, understand their needs, and provide personalized solutions.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customer inquiries.
- Meet or exceed performance targets for customer satisfaction, first-call resolution, and average handle time.
- Participate in ongoing training and development to enhance skills and knowledge in customer service, communication, and problem-solving.
Requirements:
- Previous customer service experience in a fast-paced environment.
- Excellent communication and interpersonal skills with the ability to build rapport with customers and colleagues.
- Strong problem-solving skills with the ability to analyze and resolve customer issues in a timely and professional manner.
- Ability to work in a team environment and contribute to a positive and supportive team culture.
- Basic computer skills with proficiency in Microsoft Office and CRM systems.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package that includes [insert benefits].
- Ongoing training and development opportunities to enhance skills and knowledge in customer service and related areas.
