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Customer Service Representative

2 months ago

Amersham, Buckinghamshire, United Kingdom CPI Selection Full time

Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CPI Selection. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide platinum-level customer service through phone, email, and chat support.
  • Resolve customer issues in a timely and professional manner.
  • Build strong relationships with customers through effective communication and problem-solving skills.
  • Work collaboratively with internal teams to ensure seamless customer experience.
  • Meet or exceed performance targets for customer satisfaction and resolution rates.
  • Stay up-to-date with product knowledge and industry trends to provide informed support.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Proven customer service experience in a fast-paced environment.
  • Ability to work in a team and build strong relationships with colleagues.
  • Strong problem-solving and analytical skills to resolve customer issues.
  • Basic computer skills and proficiency in CRM systems.
  • Flexibility to work varying shifts and meet business needs.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a talented team and make a real impact on customer experience.