JIRA Platform Administrator

2 days ago

Manchester, United Kingdom undisclosed Full time

We are seeking a skilled IT professional to administer and maintain our JIRA environment. The ideal candidate will be responsible for configuring, customizing, managing, and supporting JIRA Service Management (JSM) to ensure optimal performance and alignment with our business processes.

  • Administer and maintain the JIRA platform, including JIRA Core, JIRA Software, and JIRA Service Management.
  • Create & Manage JIRA schemes, workflows, screen schemes, field configurations, permissions, and user groups.
  • Perform system upgrades, plugin management, and ensure system stability and performance.
  • Create and maintain JIRA Service Management dashboards, reports, and metrics to monitor performance and service levels.
  • Conduct regular assessments and optimize JIRA configurations to align with business processes.
  • Provide recommendations for improving process efficiency, system usability, and data integrity.
  • Implement and enforce best practices for user and project permissions, ensuring data security and compliance with organizational policies.
  • Analysed service management data to identify trends, issues, and opportunities for improvement.
Key Responsibilities:
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Certifications (Atlassian Certified Jira Administrator, ITIL Foundation Certification).
  • Proficiency with JIRA Software and Core, and experience with JQL (JIRA Query Language).
  • Understanding of ITIL/ITSM best practices and experience with implementing ITSM processes.
What We Offer:
  • 25 days annual leave, plus 8 public holidays.
  • Workplace pension scheme with NEST.
  • Tuition reimbursement for career development courses.
  • Cycle to Work scheme.
  • Access to GBS "Life" - discounts platform, wellbeing centre and much more.
  • Reward and recognition programme.
  • £500 award employee referral scheme.
  • Discretionary annual performance bonus.
  • Specsavers eye care vouchers.
  • Access to a TOTUM discount card and eligibility for a Costco membership.

  • Jira Administrator

    4 weeks ago

    Manchester, United Kingdom NCC Group Full time

    We are seeking a highly skilled and experienced Jira administrator to join our team at NCC Group. As a key member of our digital platform team, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.Jira Service Management AdministrationConfigure and manage JSM projects, including...

  • Jira Administrator

    4 weeks ago

    Manchester, United Kingdom NCC Group Full time

    We are seeking a highly skilled and experienced Jira administrator to join our team at NCC Group. As a key member of our digital platform team, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.Jira Service Management AdministrationConfigure and manage JSM projects, including...

  • Jira Administrator

    4 weeks ago

    Manchester, United Kingdom NCC Group Full time

    We are seeking a highly skilled and experienced Jira administrator to join our team at NCC Group. As a key member of our IT department, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.Jira Service Management AdministrationConfigure and manage JSM projects, including incidents,...

  • Jira Administrator

    4 weeks ago

    Manchester, United Kingdom NCC Group Full time

    We are seeking a highly skilled and experienced Jira administrator to join our team at NCC Group. As a key member of our IT department, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.Jira Service Management AdministrationConfigure and manage JSM projects, including incidents,...

  • Jira Administrator

    4 weeks ago

    Manchester, United Kingdom NCC Group Full time

    Job Title: Admin and Customer Care VolunteerWe are seeking a highly skilled and experienced Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments.Key Responsibilities:Configure and manage JSM projects (incidents, problems, change requests) to ensure seamless service delivery.Automate processes and...

  • Jira Administrator

    4 weeks ago

    Manchester, United Kingdom NCC Group Full time

    Job Title: Admin and Customer Care VolunteerWe are seeking a highly skilled and experienced Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments.Key Responsibilities:Configure and manage JSM projects (incidents, problems, change requests) to ensure seamless service delivery.Automate processes and...

  • Jira Administrator

    4 weeks ago

    Manchester, United Kingdom NCC Group Full time

    Job Title: Admin and Customer Care VolunteerWe are seeking a highly skilled and experienced Jira Administrator to join our team at NCC Group. As a key member of our IT department, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.Key Responsibilities:Configure and manage JSM projects,...

  • Jira Administrator

    1 month ago

    Manchester, United Kingdom NCC Group Full time

    Job Title: Admin and Customer Care VolunteerWe are seeking a highly skilled and experienced Jira Administrator to join our team at NCC Group. As a key member of our IT department, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.Key Responsibilities:Configure and manage JSM projects,...

  • Jira Administrator and IT Support Specialist

    1 day ago

    Manchester, United Kingdom NCC Group Full time

    We are seeking a highly motivated and experienced Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments, ensuring seamless collaboration and data integrity.Key Responsibilities:Jira Service Management Administration: Configure and manage JSM projects (incidents, problems, change requests). Automate...

  • Jira Administrator for Agile Project Management

    3 weeks ago

    Manchester, United Kingdom NCC Group Full time

    We are seeking a highly skilled Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments. The ideal candidate will have experience with Agile methodologies and ITIL frameworks, as well as knowledge of customizing workflows, dashboards, and project templates.Key Responsibilities:Configure and manage JSM...

  • Content and Asset Manager

    2 weeks ago

    Manchester, United Kingdom NCC Group Full time

    Jira Administrator RoleWe are seeking a highly motivated and experienced Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments.Key Responsibilities:Jira Service Management Administration:Configure and manage JSM projects (incidents, problems, change requests).Automate processes and monitor...

  • Senior Platform Engineer

    1 month ago

    Manchester, United Kingdom CV-Library Full time

    My client based in Manchester are looking for a Senior Platform Engineer on an initial 10 week contract inside of IR35. You will be working on a hybrid basis of which you will be required to be on site in Manchester at least 2 days a week. You will be working on in a busy team of which you will be involved in the delivery and support of key cloud...

  • Senior Platform Engineer

    2 weeks ago

    Manchester, United Kingdom Adecco Full time

    My client based in Manchester are looking for a Senior Platform Engineer on an initial 10 week contract inside of IR35.You will be working on a hybrid basis of which you will be required to be on site in Manchester at least 2 days a week.You will be working on in a busy team of which you will be involved in the delivery and support of key cloud programmes...

  • Project Administrator

    2 days ago

    Manchester, United Kingdom CV-Library Full time

    Position: Project Administrator Do you have a keen eye for detail and a passion for supporting project delivery in a fast-paced consultancy setting? Are you an organised administrator with the skills to transform meeting notes into actionable tasks, all while working closely with our team in Manchester? Could you thrive in a role where effective...

  • Business Analyst

    1 month ago

    Manchester, United Kingdom GIOS Technology Full time

    We are hiring for Business Analyst - Contact Center/CCAASLocation: Solihull - Hybrid /2 days per weekExperience in leading CCaaS platforms such as Genesys, NICE, or Avaya.Understanding of integrations, including input/output parameters and real-time/batch integrations.Contribute to project plans, including detailed resource estimates and approval...

  • Business Analyst

    1 month ago

    Manchester, United Kingdom GIOS Technology Full time

    We are hiring for Business Analyst - Contact Center/CCAASLocation: Solihull - Hybrid /2 days per weekExperience in leading CCaaS platforms such as Genesys, NICE, or Avaya.Understanding of integrations, including input/output parameters and real-time/batch integrations.Contribute to project plans, including detailed resource estimates and approval...

  • Business Analyst

    1 month ago

    Manchester, United Kingdom GIOS Technology Full time

    We are hiring for Business Analyst - Contact Center/CCAASLocation: Solihull - Hybrid /2 days per weekExperience in leading CCaaS platforms such as Genesys, NICE, or Avaya.Understanding of integrations, including input/output parameters and real-time/batch integrations.Contribute to project plans, including detailed resource estimates and approval...

  • Platform Investments Administrator

    5 months ago

    Manchester, United Kingdom AJ Bell Full time

    We are now recruiting a platform investments administrator to join our operations department. The purpose of the role is provide excellent customer service to customers through setting up, running and reviewing trades and ensuring all Securities are accurately priced. You will also maintain the integrity of the systems and customer facing data and will also...

  • Investment Platform Administrator

    3 days ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    Job SummaryWe are recruiting a Platform Investments Administrator to join our Operations Department at AJ Bell Management Limited.The role is responsible for providing excellent customer service to customers through setting up, running, and reviewing trades, and ensuring all Securities are accurately priced.The successful candidate will also maintain the...

  • Atlassian Administrator

    5 months ago

    Manchester, United Kingdom AJ Bell Full time

    **What does the job involve?** - Collaborate with stakeholders to customize Jira Service Management, enhancing service delivery and efficiency. - Configure workflows, issue types, and screen schemes to meet department-specific needs. - Manage user permissions and security settings across the Atlassian estate. - Partner with the Agile Coach to automate...