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4 weeks ago
We are seeking a skilled IT professional to administer and maintain our JIRA environment. The ideal candidate will be responsible for configuring, customizing, managing, and supporting JIRA Service Management (JSM) to ensure optimal performance and alignment with our business processes.
- Administer and maintain the JIRA platform, including JIRA Core, JIRA Software, and JIRA Service Management.
- Create & Manage JIRA schemes, workflows, screen schemes, field configurations, permissions, and user groups.
- Perform system upgrades, plugin management, and ensure system stability and performance.
- Create and maintain JIRA Service Management dashboards, reports, and metrics to monitor performance and service levels.
- Conduct regular assessments and optimize JIRA configurations to align with business processes.
- Provide recommendations for improving process efficiency, system usability, and data integrity.
- Implement and enforce best practices for user and project permissions, ensuring data security and compliance with organizational policies.
- Analysed service management data to identify trends, issues, and opportunities for improvement.
- Bachelor's degree in information technology, Computer Science, or a related field.
- Certifications (Atlassian Certified Jira Administrator, ITIL Foundation Certification).
- Proficiency with JIRA Software and Core, and experience with JQL (JIRA Query Language).
- Understanding of ITIL/ITSM best practices and experience with implementing ITSM processes.
- 25 days annual leave, plus 8 public holidays.
- Workplace pension scheme with NEST.
- Tuition reimbursement for career development courses.
- Cycle to Work scheme.
- Access to GBS "Life" - discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
- Specsavers eye care vouchers.
- Access to a TOTUM discount card and eligibility for a Costco membership.
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