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Jira Administrator for Agile Project Management

2 months ago

Manchester, United Kingdom NCC Group Full time

We are seeking a highly skilled Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments. The ideal candidate will have experience with Agile methodologies and ITIL frameworks, as well as knowledge of customizing workflows, dashboards, and project templates.

Key Responsibilities:
  1. Configure and manage JSM projects (incidents, problems, change requests).
  2. Automate processes and monitor performance for optimal operations.
  3. Jira Software Administration:
  4. Administer Jira Software for Agile project management (Scrum/Kanban).
  5. Create reports, dashboards, and metrics for project tracking.
  6. Confluence Administration:
  7. Manage Confluence spaces for team collaboration and documentation.
  8. Set up permissions, organize content, and develop templates.
  9. Link Confluence with Jira for seamless collaboration on projects and tasks.
  10. Customization, Automation, and Integration:
  11. Create custom workflows, fields, and issue types across Jira platforms.
  12. Ensure security best practices, compliance, and data integrity across platforms.
  13. Training and Continuous Improvement:
  14. Provide end-user training and ongoing support.
  15. Identify and implement improvements to optimize platform use and performance.

Requirements:

  1. 3+ years of experience managing Jira Software, Jira Service Management, and Confluence.
  2. Knowledge of Agile methodologies and ITIL frameworks.
  3. Experience with customizing workflows, dashboards, and project templates.
  4. Bachelor's degree in Information Technology, Computer Science, or a related field.
  5. ITIL Foundation Certification; advanced ITIL certifications are a plus.About Us:

    NCC Group is a global leader in cybersecurity and risk management. We are passionate about helping our customers protect their brand, value, and reputation against the ever-evolving threat landscape. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We want to create an environment where all colleagues feel psychologically, emotionally, and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

    We offer a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

    1. Pension
    2. Life Assurance
    3. Share Save Scheme
    4. Maternity & Paternity leave
    5. Community & Volunteering Programmes
    6. Learning & Development