Jira Administrator

4 weeks ago


Manchester, United Kingdom NCC Group Full time
Job Title: Admin and Customer Care Volunteer

We are seeking a highly skilled and experienced Jira Administrator to join our team at NCC Group. As a key member of our IT department, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.

Key Responsibilities:
  1. Configure and manage JSM projects, including incidents, problems, and change requests.
  2. Automate processes and monitor performance to ensure optimal operations.
  3. Administer Jira Software for Agile project management, including Scrum and Kanban methodologies.
  4. Create reports, dashboards, and metrics for project tracking.
  5. Manage Confluence spaces for team collaboration and documentation.
  6. Set up permissions, organize content, and develop templates.
  7. Link Confluence with Jira for seamless collaboration on projects and tasks.
  8. Customize workflows, fields, and issue types across Jira platforms.
  9. Ensure security best practices, compliance, and data integrity across platforms.
  10. Provide end-user training and ongoing support.
  11. Identify and implement improvements to optimize platform use and performance.
Requirements:
  1. 3+ years of experience managing Jira Software, Jira Service Management, and Confluence.
  2. Knowledge of Agile methodologies and ITIL frameworks.
  3. Experience with customizing workflows, dashboards, and project templates.
  4. Bachelor's degree in Information Technology, Computer Science, or a related field.
  5. ITIL Foundation Certification; advanced ITIL certifications are a plus.
About NCC Group:

NCC Group is a global leader in cybersecurity and risk mitigation. Our mission is to create a more secure digital future. We are committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, and innovation.

We offer a range of benefits, including:

  1. Pension
  2. Life Assurance
  3. Share Save Scheme
  4. Maternity & Paternity leave
  5. Community & Volunteering Programmes
  6. Learning & Development

We are passionate about helping our customers protect their brand, value, and reputation against the ever-evolving threat landscape. If you are a motivated and experienced Jira Administrator looking for a new challenge, we encourage you to apply for this exciting opportunity.


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