Jira Administrator
4 weeks ago
We are seeking a highly skilled and experienced Jira Administrator to join our team at NCC Group. As a key member of our IT department, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.
Key Responsibilities:- Configure and manage JSM projects, including incidents, problems, and change requests.
- Automate processes and monitor performance to ensure optimal operations.
- Administer Jira Software for Agile project management, including Scrum and Kanban methodologies.
- Create reports, dashboards, and metrics for project tracking.
- Manage Confluence spaces for team collaboration and documentation.
- Set up permissions, organize content, and develop templates.
- Link Confluence with Jira for seamless collaboration on projects and tasks.
- Customize workflows, fields, and issue types across Jira platforms.
- Ensure security best practices, compliance, and data integrity across platforms.
- Provide end-user training and ongoing support.
- Identify and implement improvements to optimize platform use and performance.
- 3+ years of experience managing Jira Software, Jira Service Management, and Confluence.
- Knowledge of Agile methodologies and ITIL frameworks.
- Experience with customizing workflows, dashboards, and project templates.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation Certification; advanced ITIL certifications are a plus.
NCC Group is a global leader in cybersecurity and risk mitigation. Our mission is to create a more secure digital future. We are committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, and innovation.
We offer a range of benefits, including:
- Pension
- Life Assurance
- Share Save Scheme
- Maternity & Paternity leave
- Community & Volunteering Programmes
- Learning & Development
We are passionate about helping our customers protect their brand, value, and reputation against the ever-evolving threat landscape. If you are a motivated and experienced Jira Administrator looking for a new challenge, we encourage you to apply for this exciting opportunity.
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