Business Analyst
1 month ago
We are hiring for Business Analyst - Contact Center/CCAAS
Location: Solihull - Hybrid /2 days per week
- Experience in leading CCaaS platforms such as Genesys, NICE, or Avaya.
- Understanding of integrations, including input/output parameters and real-time/batch integrations.
- Contribute to project plans, including detailed resource estimates and approval processes.
- Proficiency in Jira and familiarity with Scrum methodologies.
- Understanding of integrations, including input/output parameters and real-time/batch integrations.
Key Skills: Business Analyst / CCaaS platforms / Scrum methodologies / Banking
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