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Luxury Retail Operations Manager

4 weeks ago

Leeds, Leeds, United Kingdom Frasers Group Full time
Company Overview

Frasers Group is a leading luxury retailer with a portfolio of brands that includes Flannel, Frasers, Cruise, Van Mildert, and 18 Montrose. We are rethinking retail and pushing the boundaries of traditional retail environments.

Salary

The estimated salary for this role is £39,000 per annum, plus a monthly store commission scheme, management bonus, and incentives.

Job DescriptionKey Responsibilities:
  • Directing part of luxury's fastest-growing retailer
  • Overseeing store operations and ensuring stores deliver to expectation on all KPIs
  • Observing store performance and holding managers accountable for underperformance
  • Using business communication tools to oversee completion of tasks and ensure team understanding
Operations Management:
  • Ensuring wage controls are met on a weekly basis
  • Overseeing compliance with payroll processing and exceptions
  • Driving excellent performance on wage controls through detailed analysis and floor-based observations
Sales Performance:
  • Understanding business and customer expectations and executing to exceptional standards
  • Observing service and coaching managers on improvement
  • Understanding product features and benefits and coaching teams on delivery
Development Opportunities:
  • Identifying internal and external talent and using development opportunities and performance management processes
  • Being self-driven in personal development
Required Skills and Qualifications:
  • Proven experience leading a large team in a fast-paced, multi-department environment
  • Minimum 3 years of experience within luxury and premium retail at a senior management level
  • Vast knowledge and passion for luxury retail, including building brand relationships
Benefits:
  • Basic salary: £39,000 per annum
  • Monthly store commission scheme
  • Management bonus and incentives paid monthly
  • Join a high-performance team at one of the UK's largest luxury stores
  • Fantastic progression opportunities within Frasers Group
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Cycle to work scheme
  • Access to a wide range of development courses with national qualifications
  • 50% instore uniform discount
  • Discounted gym membership
  • Group-wide 20% discount across all Frasers Group brands both online and instore