Senior Billing Operations Analyst
4 weeks ago
Location: Nottingham Head Office
Working hours: Monday to Friday, 37.5 hours a week
As part of our expanding Billing Team at Yü Group, we are seeking a seasoned Billing Analyst to uphold and enhance the quality of service provided to our valued customers. While experience in the energy sector is advantageous, it is not a prerequisite. This is a remarkable opportunity to join a rapidly growing organization that offers long-term career prospects. We value passionate and driven individuals who contribute to our success story.
Key ResponsibilitiesAs a Senior Billing Analyst, your role will encompass:
- Overseeing system tasks to ensure essential billing operations are executed efficiently.
- Facilitating the maintenance and seamless operation of Billing Systems.
- Coordinating and executing specific billing tests with the support of the broader team.
- Managing a distinct customer billing portfolio and addressing specific account issues within established service level agreements.
- Supporting the comprehensive delivery of assigned Billing Portfolio, including Group Billing.
- Onboarding high-profile customers and ensuring billing configurations align with contractual agreements.
- Establishing and maintaining regular communication with clients.
- Collaborating with various departments to resolve intricate billing inquiries, including Metering/Industry/Data Exceptions.
- Engaging with external agents to address complex industry and billing discrepancies.
- Generating billing reports and statistics for management review.
- Coordinating billing tasks to ensure weekly and monthly objectives are achieved.
- Demonstrating the ability to work under pressure while managing multiple deadlines.
- Building effective inter-departmental relationships.
- Exhibiting flexibility and teamwork as the role evolves.
- Identifying process enhancements and supporting the team in driving improvements.
- Conducting UAT testing for system upgrades, bugs, and new software.
- Experience with DC/DC/MOP & DNO is a plus.
- Familiarity with industry data flows and a solid understanding of industry interactions is also beneficial.
- Decisive – Strong decision-making abilities to manage technical responsibilities.
- Experienced – Ideally, you have a background in the energy or metering sector.
- Effective communicator – Exceptional communication and interpersonal skills.
- Ambitious – You seek a career opportunity rather than just another job.
- Analytical – Naturally inquisitive with meticulous attention to detail.
- Motivated – A proactive attitude with a desire to achieve success.
- Collaborative – Enjoy working closely with a team to foster development.
- Adaptable – A strong team player who can adjust as the role and organization evolve.
- 24 days of annual leave plus bank holidays
- Holiday purchase option – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Opportunities for learning and development
- Enhanced parental leave policies
- Recognition awards for contributions
- Additional leave for significant life events
- Long service recognition
- Referral bonuses
- Company sick pay (subject to length of service)
- Modern facilities
- Death in service and critical illness coverage
- And many more benefits
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